1. Home
  2. Frequently Asked Questions

Help Center

Frequently Asked Questions 888poker — Get Your Questions Answered

Clear, straightforward answers to everything you need to know about registration, deposits, withdrawals, bonuses, Sports Betting, poker, crash games, and responsible gaming in Brazil.

Can't find what you need? Reach our 24/7 support team via live chat.

40+
Questions answered
7
Help Categories
24/7
Portuguese-language support
<2min
Live chat response
Pix
Fastest withdrawal
SSL
Banking Security

Categories

Choose a Topic to Find Your Answer

We've organized questions by category to make browsing easier. Click any card to go straight to that topic.

Registration & Account

Account creation, identity verification (KYC), updating personal details, email and password, multiple accounts, and account closure.

7 questions
Deposits

Pix, boleto bancário, credit card, PicPay, Mercado Pago, TED, limits, processing times, and payment issues.

6 questions
Withdrawals

Processing time, minimum amount, KYC verification, available methods, bonus withdrawal, and common issues.

6 questions
Bonuses & Promotions

Welcome bonus, rollover, expiry dates, VIP cashback, seasonal promotions, and how to redeem offers.

7 questions
Betting & Games

Sports betting on Brasileirão, poker, crash games, Live Casino, e-sports, live odds, and parlay bets.

7 questions
Security & Responsible Gambling

Two-factor authentication, passwords, account protection, self-exclusion, deposit limits, and control tools.

7 questions

No questions found for "".
Try different search terms or contact support via live chat.

Registration & Account

Yes, creating an account at 888poker is completely free — no setup fee, no monthly charge, and no cost to register. The whole process takes about 2 minutes: fill out the form with your full name, CPF, date of birth, email, and phone number, create a password, and confirm your email. Once confirmed, your account is ready for your first Pix deposit. No documents are needed at sign-up — identity verification (KYC) is only required at the time of your first withdrawal.

No documents are required when you sign up. To create your account and make a deposit, simply fill out the registration form with your personal details. Full identity verification — known as KYC (Know Your Customer) — is only requested when you submit your first withdrawal. At that point, you'll need to upload a photo ID (RG, CNH, or passport) and a selfie through your account dashboard. KYC approval takes up to 24 hours and only needs to be completed once. After that, all future withdrawals are processed normally with no additional verification.

No. Each CPF entitles you to one active account at 888poker. Creating multiple accounts — even with different email addresses — violates the Terms and Conditions and may result in the closure of all accounts associated with that CPF, along with the forfeiture of any balances and bonuses. If you previously had an account at 888poker and want to check its status, contact support via live chat with your CPF before attempting to create a new account.

To change your password, log in and go to your account dashboard, then navigate to "Settings" or "My Account" and select "Change Password". You'll need to enter your current password and create a new one. To update your registered email address, contact support via live chat — changing your email requires additional identity verification to protect your account from unauthorized changes. The process takes around 30 minutes on average. If you no longer have access to your old email, support can assist you by confirming your registration details such as your CPF and date of birth.

You can close your account in two ways: through the account dashboard, under the Responsible Gambling section, by selecting the permanent self-exclusion option; or by contacting support via live chat. Before closure, any available real-money balance is returned via Pix to the key linked to your CPF. Unconverted bonus balances are automatically cancelled. Permanent closure cannot be reversed — if you just need a break, consider the account pause options (24h, 7 days, or 30 days) or temporary self-exclusion (6 months or 1 year), both available in the same dashboard.

888poker operates in the Brazilian digital entertainment and online betting market in compliance with applicable regulations. The platform is intended exclusively for players 18 and older residing in Brazil. All user data is handled in accordance with the Lei Geral de Proteção de Dados (LGPD). For detailed information on licensing and regulatory compliance, please refer to the Terms and Conditions and the About Us of the platform.

Yes. The 888poker website is fully responsive and works seamlessly in your mobile browser — Chrome, Safari, or any other — on both Android and iPhone. No additional app download is needed. All features are available through the browser: registration, login, Pix deposits, withdrawals, live betting, crash games, casino, and poker. For even faster access, you can save the site as a shortcut on your phone's home screen — it works just like an installed app, without taking up any storage space.

Deposits

888poker accepts the main Brazilian payment methods: Pix (processing in seconds, available 24/7), boleto bancário, Visa and Mastercard credit and debit cards, PicPay, Mercado Pago, and TED bank transfers from Brazil's major banks — Nubank, Itaú, Bradesco, Banco do Brasil, and others. Pix is the fastest and most widely used method among Brazilian players. All deposits are made in BRL — no currency conversion required.

Pix deposits are processed in real time — your balance appears in your 888poker account within seconds of confirmation by Brazil's Central Bank system. Pix works 24 hours a day, 7 days a week, including national holidays and weekends. As soon as the credit shows in your balance, you're ready to bet. The welcome bonus, when applicable, is also credited automatically as soon as the first Pix deposit is confirmed.

The minimum deposit at 888poker is R$ 20.00 via Pix. For other methods such as boleto bancário or credit card, the minimum amount may vary — check the deposit screen in your account dashboard for the specific limit per method. The minimum deposit to activate the 100% welcome bonus up to R$ 1,000.00 is also R$ 20.00. There is no fixed maximum for Pix deposits, but accounts with transaction volumes above certain thresholds may be subject to additional compliance review.

For Pix deposits, the normal processing time is a matter of seconds. If your balance hasn't appeared after 5 minutes, first check your bank or digital wallet statement to confirm the payment went through on your end. If your bank confirms the funds left your account but 888poker hasn't credited them, contact live chat support with your Pix receipt (including the transaction ID). The team will locate the deposit and credit it manually within minutes. For boleto bancário, the standard clearing period is 1 to 2 business days — this is expected and normal.

Yes. 888poker accepts Visa and Mastercard credit and debit cards issued in Brazil. The card must be in the account holder's name — third-party cards are not accepted. Some issuing banks may block transactions to online betting platforms by default: if your transaction is declined, contact your bank to authorize it, or use Pix as an alternative, which is faster and not subject to this type of block.

888poker does not impose global maximum deposit limits, but you can set your own weekly or monthly deposit limits through the account dashboard, under the Responsible Gambling section. For example, you can set a cap of R$ 300.00 per week or R$ 1,000.00 per month. Once set, the limit takes effect immediately — and any reduction also applies right away. A limit increase takes 7 days to come into effect, giving you time to reconsider. New accounts may have lower initial limits that increase over time based on account history.

Withdrawals

Pix withdrawals are processed within 5 minutes of approval by the 888poker team. During peak hours (evenings and weekends during Brasileirão matches), processing may take up to 30 minutes in specific cases. Withdrawals can only be sent to a Pix key registered under the account holder's CPF — transfers to third-party CPFs are not permitted. If your withdrawal has been pending for more than 2 hours, contact live chat support for a status update.

The minimum withdrawal amount at 888poker is R$ 30.00. Withdrawals below this amount will not be processed. There is no fixed daily maximum for Pix withdrawals, but accounts without approved KYC have lower limits. We recommend completing identity verification as soon as possible to unlock the full withdrawal limit without restrictions.

The most common reasons for a pending withdrawal are: (1) identity verification (KYC) not yet approved — submit your documents through the account dashboard; (2) bonus rollover not completed — withdrawing bonus funds requires the rollover to be fulfilled first; (3) the registered Pix key does not match the account's CPF — withdrawals can only be sent to a Pix key under the account holder's name and CPF; (4) a security review triggered by unusual account activity. In any case, live chat support can tell you the exact reason and what steps to take to release your withdrawal.

Bonus funds must meet the rollover requirement before they can be withdrawn. For the 100% welcome bonus up to R$ 1,000.00, the rollover is 1x the bonus amount received — for example, if you received R$ 200.00 in bonus funds, you need to wager R$ 200.00 in total to convert them into real balance. Once the rollover is completed, the funds become real balance and can be withdrawn normally via Pix. Your deposited balance (real money) can be withdrawn at any time regardless of the bonus, as long as your KYC is approved.

Log in and go to your account dashboard, then navigate to "Withdrawals" or "Payment Methods" and add your Pix key. 888poker accepts Pix keys in the form of CPF, email, phone number, or random key — as long as they are linked to a bank account in your name and CPF. Your Pix key is verified at the time it is added. Third-party Pix keys cannot be used to receive withdrawals — this is a security and regulatory compliance measure to prevent money laundering.

Yes. In addition to Pix, 888poker allows withdrawals via TED bank transfer to accounts at major Brazilian banks — Nubank, Itaú, Bradesco, Banco do Brasil, Santander, Caixa Econômica Federal, and others. TED withdrawals take 1 to 2 business days, which is slower than Pix. The destination account must be registered under the same name and CPF as the 888poker account holder. The minimum withdrawal amount for TED may be higher than for Pix — check the current limit in your account dashboard at the time of the request.

Bonuses & Promotions

The welcome bonus matches 100% of your first deposit, up to R$ 1,000.00. Some practical examples: deposit R$ 50.00 → receive R$ 50.00 in bonus; deposit R$ 300.00 → receive R$ 300.00 in bonus; deposit R$ 1,000.00 or more → receive R$ 1,000.00 in bonus. The bonus is credited automatically as soon as your first deposit is confirmed — no promo code needed, no extra steps required. The rollover is 1x the bonus amount, with a 30-day validity period from the activation date.

Rollover is the amount you need to wager in order to convert your bonus balance into real funds available for withdrawal. At 888poker, the welcome bonus rollover is 1x — meaning if you received BRL 200.00 in bonus funds, you need to place BRL 200.00 in total bets to unlock it for withdrawal. For sports bets to count toward the rollover, the minimum odds are 1.50 per selection. Casino games with a very high RTP may carry a lower weight in the calculation. You can track your rollover progress in real time in the account dashboard, under the "Bonuses" section.

Yes. The welcome bonus is valid for 30 days from the date it is activated — that is, from your first deposit. If the 1x rollover is not met within that period, the remaining bonus balance is automatically cancelled. Your deposited balance (real funds) is not affected by the bonus expiration. For other promotions and reload bonuses, the expiration terms are shown individually on the offer screen — always check the conditions before activating any promotion.

888poker VIP Program cashback is credited every week — every Sunday — directly as real-money balance, with no additional rollover requirement. The cashback percentage depends on your VIP level: Bronze (5%), Silver (8%), Gold (12%), Platinum (18%), and Diamond (25%). Cashback is calculated based on your total betting volume from the previous week, not on losses. The more you play, the higher your level and the greater the percentage returned. Once credited, your cashback balance is available for immediate withdrawal via Pix, with no further requirements.

Generally, only one bonus can be active at a time on 888poker. If you activate a new bonus while a previous bonus balance still has a pending rollover, the new bonus will be queued and credited only after the current one is completed or expires. VIP Program cashback is credited automatically and does not interfere with other active bonuses. For special promotions — such as Brasileirão, Copa do Brasil, or Copa do Mundo offers — the specific terms are shown on each promotion's page.

888poker may offer friend referral programs and promotional codes during specific periods — such as the Brasileirão Série A or Copa do Brasil season. When available, details are communicated by email to registered members and displayed in the Promotions on the site. Keep an eye out for seasonal promotions, especially around major football and e-sports tournaments, when 888poker tends to launch special offers for Brazilian players.

The main 888poker bonus is the 100% welcome offer on your first deposit. Free bets and no-deposit bonuses may be available during specific periods — particularly on holidays, major Brasileirão matches, Copa do Brasil, or e-sports events. These offers are announced by email to registered members and in the Promotions. To stay up to date with the latest news, make sure email notifications are enabled in your account settings.

Betting & Games

888poker offers betting across dozens of sports, with a strong focus on the most popular in Brazil: football (Brasileirão Série A, Copa do Brasil, Libertadores, Champions League, Copa do Mundo), volleyball, basketball (NBB and NBA), MMA/UFC, tennis, Formula 1, boxing, and e-sports (League of Legends, CS2, Valorant, Free Fire, and more). Within each sport, a wide range of markets is available: match result, correct score, total goals/points, handicap, next goal, cards, corners, first-half bets, and much more — all available live during matches.

Live betting (in-play) lets you place bets on matches already in progress, with odds updating in real time as the score and game situation evolve. To access it, go to the "Live" section in the Sports menu. You'll see all ongoing matches with their available markets. During a Brasileirão match, for example, you can bet on the next goal, the second-half result, shot attempts, or dozens of other markets — all while the game is happening. Live odds move fast, so confirming a bet may require you to accept a new odd if the price shifts during submission.

Crash games are instant-bet games where a multiplier starts at 1x and climbs continuously — you need to cash out before the multiplier "crashes." The goal is to withdraw at the highest multiplier possible before the crash occurs. The crash point is determined by a verifiable and unpredictable algorithm. In Aviator, a plane takes off and you cash out whenever you choose. In Spaceman, it's a spaceship. These games are fast-paced, with rounds lasting 10 to 30 seconds, and accept bets from R$ 1.00. They are available 24 hours a day in the "Crash Games" section of 888poker.

888poker offers Texas Hold'em (the most popular variant), Omaha, and Omaha Hi-Lo tables across different buy-in levels — from micro-stakes tables for beginners to high-stakes tables for experienced players. In addition to cash games, there are sit-and-go (SNG) tournaments with up to 9 players and multi-table tournaments with varied structures, including exclusive events for VIP Program members. Tables are open 24 hours a day and can be accessed via mobile or desktop browser, with no additional software required.

Yes. 888poker offers live casino tables with HD-streamed dealers, including tables dedicated to Brazilian players with hosts who speak Portuguese. The live casino features roulette, blackjack, baccarat, live poker, and exclusive game shows. Tables are organized by language and stake level — you can easily filter to find Portuguese-language tables. Streams run live 24 hours a day with rotating dealers, and video quality adjusts automatically to your internet connection speed.

Yes. The E-sports from 888poker covers the biggest competitive titles with a strong fan base in Brazil: League of Legends (CBLOL, Worlds), CS2 (IEM, Majors), Valorant (VCT Americas), Free Fire (LBFF), Dota 2, and Rainbow Six. You can bet on match outcomes, individual maps, total rounds, first blood, MVP, and other game-specific markets. Live e-sports betting is also available during broadcasts, with odds updated in real time as the match unfolds.

A parlay bet (also called an accumulator or multi-bet) lets you combine two or more selections on a single bet slip. The odds for each selection are multiplied together, resulting in a higher potential payout — but every selection must be correct for the slip to win. To build a parlay at 888poker, add your desired selections to the bet slip and choose the "Parlay" or "Multiple" option at the bottom of the slip. You'll see the combined odds and potential return before confirming. Parlay bets also count toward bonus rollover, provided each selection has minimum odds of 1.50.

Security & Responsible Gambling

After logging in, go to your account dashboard and select "Security Settings". Under "Two-Factor Authentication", choose to receive your code via SMS to your registered phone number or through an authenticator app (Google Authenticator or Authy). With 2FA enabled, every new login requires a one-time code in addition to your password — even if someone has your password, they cannot access your account without the code on your device. Activation takes less than 3 minutes. If you need help, live chat support can guide you through the process in real time. We strongly recommend 2FA for all players, especially accounts with a higher balance.

Log in and go to your account dashboard, then navigate to the "Responsible Gaming" or "Responsibility" section and choose the tool you need: account pause (24 hours, 7 days, or 30 days), temporary self-exclusion (6 months or 1 year), or permanent self-exclusion. The protection is activated immediately upon confirmation with your current password — no grace period. Pauses and exclusions cannot be reversed before the set timeframe. If you prefer, the live chat support team can activate any protection on your behalf, immediately and without judgment. For more information, visit our Responsible Gaming.

Go to your dashboard, under "Responsible Gaming", and set the maximum deposit amount per week or per month in BRL — for example, R$ 200.00 per week or R$ 800.00 per month. The limit takes effect immediately, and any deposit that would exceed the set cap is automatically blocked. Lowering your limit is also immediate. Increasing your limit has a 7-day waiting period — this is intentional, giving you time to reflect on the decision. There is no charge to set or change deposit limits.

Yes. 888poker uses bank-grade SSL/TLS encryption across all communications — the same technology used by Nubank, Itaú, and Bradesco. Your personal data, including your CPF, email, and financial information, is handled in accordance with Brazil's General Data Protection Law (LGPD). No personal information is sold or shared with third parties for advertising purposes. 888poker will never ask for your password via email, WhatsApp, or phone — if you receive messages requesting credentials, they are not official communications from the platform. For more details, see our Privacy Policy.

Contact support via live chat immediately — available 24 hours a day in Portuguese. Let them know you suspect unauthorized access and request an emergency account lock. The security team will audit recent sessions, identify suspicious activity, and restore account control to you. In the meantime, change the password of the email address linked to your 888poker account — in case it has been compromised. Once you've regained control, enable 2FA to prevent this from happening again. 888poker takes account security seriously and responds to these situations with urgency.

No, under any circumstances. 888poker is strictly for players 18 and older who reside in Brazil. During registration, your date of birth is verified and the system automatically blocks any account creation attempts by minors. The mandatory identity verification (KYC) required for withdrawals confirms the account holder's age with an official ID. Any account identified as belonging to a minor is closed immediately. If you have children or teenagers at home, enable parental controls on your devices and never save your login credentials on shared devices.

The first step is to act now — not after one more round. Go to your account dashboard and activate one of the protection tools: account pause, deposit limit, or self-exclusion. If you prefer, live chat support can activate the protection for you right away. Problem gambling isn't a weakness — it's a behavior that can affect anyone and can be treated. Beyond 888poker's own tools, consider seeking professional support — psychologists and support groups are available in Brazil for anyone who feels that gambling is affecting their quality of life. Visit our Responsible Gaming for more resources and information.

Need More Help?

Live Chat Available 24/7 · Response in under 2 minutes · In Portuguese
Email contato@888poker.express · Response within 12 hours

Quick Access

FAQ Categories

Player Guide

Everything You Need to Know About 888poker

The 888poker was built for Brazilian players who want a complete, fast, and reliable platform — whether to follow and bet on the Brasileirão Série A, play Texas Hold'em poker, try crash games like Aviator, or enjoy live casino with Portuguese-speaking dealers. With so many features available, it's natural to have questions, especially if you're creating an account for the first time.

The most common question among new players is about the registration and verification process. The short answer: creating an account is free and takes under 2 minutes. All you need at sign-up is your CPF, email, and phone number. Identity verification (KYC), which requires a photo ID, is only needed when you make your first withdrawal — and the whole process is done through the account dashboard, with no need to visit any physical location or mail any documents.

When it comes to deposits, Pix is by far the preferred method among Brazilian players — and for good reason: funds land in your 888poker account in seconds, any time of day or night, including weekends and holidays. This matters especially on match nights, when you want to catch live Brasileirão bets without waiting hours for a deposit to process. For withdrawals, Pix also has the edge: the turnaround is up to 5 minutes after approval, while TED can take 1 to 2 business days.

When it comes to bonuses, the point that causes the most confusion is the rollover. At 888poker, the welcome bonus rollover is just 1x — one of the lowest in the Brazilian market. This means that if you deposited R$ 100.00 and received R$ 100.00 in bonus funds, you only need to wager R$ 100.00 in total to convert the bonus into real, withdrawable balance. No 10x, 20x, or 30x wagering like on many other platforms. Your deposited balance (your real money) can be withdrawn at any time, regardless of the bonus.

For Sports Betting, 888poker covers all the competitions Brazilian fans follow: Brasileirão Série A and Série B, Copa do Brasil, Libertadores, Sul-Americana, FIFA World Cup, UEFA Euro, Champions League, Nations League, as well as volleyball, NBB basketball, UFC, e-sports, and much more. Live markets update in real time during matches, so you can place bets while the game is in progress — at halftime, in the second half, or at any moment.

Security is non-negotiable. 888poker uses bank-grade SSL encryption, monitors suspicious login attempts in real time, and offers two-factor authentication (2FA) for all players. If you haven't enabled 2FA yet, we recommend doing it now through your dashboard — it takes less than 3 minutes and makes unauthorized access virtually impossible.

Finally, on the topic of responsible gambling. 888poker provides five free protection tools directly in the account dashboard: weekly and monthly deposit limits, account pause, temporary self-exclusion, and permanent self-exclusion. You don't need to contact support to activate any of them — just go to the "Responsible Gambling" section in your dashboard, choose the appropriate option, and confirm with your password. Protection takes effect immediately. See our full Responsible Gaming for more information and self-assessment tools.

Still have questions? If your question isn't on this list, reach out to support via live chat — available 24 hours a day in Portuguese, with a response in under 2 minutes. Our team is ready to help with any question about your account, bets, payments, or responsible gambling at 888poker.

Question answered? Time to play.

Free registration in 2 minutes. First deposit via Pix from R$ 20.00. 100% bonus up to R$ 1,000.00 activated automatically. Brasileirão, poker, live casino, crash games, and e-sports — all in one account.

Create Free Account I Already Have an Account

+18 · Brazilian residents only · T&C apply · Play responsibly

Always Play Responsibly

888poker offers self-exclusion tools, deposit limits, and account pauses, all available in your dashboard at any time. Betting is entertainment for players 18 and older residing in Brazil. Visit our Responsible Gaming, the Terms and Conditions and Privacy Policy.

+18
Create Account Log In
Português